Job Description

Russell Tobin's client, an American ride-hailing services company, is hiring an Access Control Coordinator in Nashville, TN

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Employment Type: Contract/Onsite

Location: Nashville, TN 37219

Duration: 6+ months with possible extension or conversion

Pay range: $21/hr - $25/hr

Schedule: Mon - Fri

About the Role:

We are seeking an organized and customer-focused Access Control Coordinator to oversee and maintain a welcoming, secure lobby environment while supporting workplace access management operations. This role combines hospitality, administrative coordination, and security system oversight to ensure a seamless experience for employees and visitors entering and exiting company facilities.

The ideal candidate excels in customer service, thrives in a fast-paced environment, and demonstrates strong attention to detail. This position requires managing access control systems, handling badge operations, supporting workplace security protocols, and ensuring smooth day-to-day lobby operations. The role also involves collaborating with Workplace Operations and Physical Security teams to address issues, escalate concerns, and maintain controlled facility access.

Key Responsibilities

• Work onsite five days per week to support workplace operations.
• Provide oversight and management of the access control software system used for employee and visitor entry to company facilities.
• Monitor access activity and escalate security issues or emergencies to appropriate internal teams such as Workplace Operations and Physical Security.
• Provide remote support for access control systems across domestic and international facilities.
• Troubleshoot and coordinate break/fix support for badging equipment and access control software.
• Manage vendor relationships related to access control systems, badge printing supplies, and technical support services.
• Provide reception and remote access support for office locations as needed.
• Order, maintain, and manage badge printing equipment and supplies.
• Conduct regular badge audits, deactivate unused badges, and update employee access profiles.
• Properly collect, dispose of, and replace damaged, broken, or demagnetized badges.
• Partner with internal security teams to ensure workplace safety protocols and access standards are maintained.
• Track, process, and analyze operational data to support reporting and strategic planning.

Required Experience & Skills

• 1+ year of office or administrative experience required.
• Experience with access control or security systems is preferred.
• Strong ability to remain organized and manage multiple priorities in a fast-paced environment.
• High attention to detail and ability to handle routine operational tasks accurately.
• Self-motivated with a strong sense of urgency and accountability.
• Excellent verbal and written communication skills.
• Strong interpersonal skills with the ability to collaborate across departments.
• Ability to handle confidential and sensitive information with professionalism.
• Demonstrated ability to adapt and pivot in a dynamic work environment.
• Team-oriented mindset with a willingness to assist across operational needs.
• Strong problem-solving skills and ability to manage challenging or emergency situations professionally.

Benefits that Russell Tobin offers:

Russell Tobin offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.

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