Job Description

THE COMPANY

Cogir Senior Living based in Scottsdale Arizona proudly oversees a network of senior living communities spanning 11 states nationwide. As a trusted leader in senior housing we are dedicated to growth while maintaining our commitment to exceptional care for our residents and a supportive growth-focused environment for our team members.

At Cogir our culture is rooted in the core values of human focus creativity and excellence which inspire us to continuously improve and achieve excellence in all we do. Join us in our mission to enrich the lives of our residents while building a meaningful and fulfilling career!

WHAT WE OFFER

• Competitive wages training and growth opportunities.
• Early access to paycheck.
• Health Dental Vision and Life Insurance.
• Paid Vacation Holidays and Sick Leave.
• 401K with company match.
• Free meals at work.
• Employee Assistance Program.
• Generous Employee Referral Program and more.

POSITION SUMMARY

The Concierge is an important part of our brand and has a dynamic role in their community as the first point of contact with our residents families visitors and guests. This position will provide front desk coverage and exceptional customer service by consistently being pleasant and helpful to everyone walking through the doors and creating a welcoming and supportive environment. This position plays a key role in creating a positive experience within the senior living community by addressing inquiries coordinating resident services and maintaining efficient front desk operations.

KEY RESPONSIBILITIES

• Answer a multi-line telephone directing calls and inquiries as needed.
• Greet all families residents guests and vendors with a smile.
• Maintain outside visitor logs and monitor access to the community.
• Assist residents with scheduling transportation activities or appointments.
• Support management with administrative tasks such as data entry scheduling or light clerical work.
• Order office supplies.
• Address resident concerns or questions and escalate issues to management when necessary.
• Complete work order requests.

Requirements

CANDIDATE QUALIFICATIONS

Education:

• High School Diploma or equivalent.

Experience Competencies and Skills:

• At least 6-12 months of previous customer service or front desk experience in a hotel retirement community or office setting is required.
• Working knowledge of various computer systems including Word Excel and Outlook.
• Patience and willingness to assist our residents visitors and team members.
• Friendly assertive professional outgoing multitasked and organized.
• Excellent communication skills.
• Availability to work flexible shifts including weekends and holidays.
• Ability to maintain confidentiality and adhere to ethical standards.

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