Job Description

About the Role:

We are seeking a Customer Service Specialist to serve as a key liaison between our company and our customers. The ideal candidate will ensure an exceptional customer experience by managing accounts, resolving issues, and supporting sales efforts while maintaining strong relationships with both internal teams and external clients.

Key Responsibilities:

• Serve as the primary point of contact for customers, responding promptly to inquiries, resolving complaints, and maintaining high-quality service.
• Manage existing and new account relationships, promote products, communicate pricing, and assist with order placement through shipment and billing.
• Monitor backorders, review production, scheduling, and inventory reports, and proactively communicate potential delays or issues.
• Collaborate with management and sales teams to advise on lead times, production challenges, and customer service impacts.
• Process Special Approval Requests and Buying Agreements for deviated pricing and verify order pricing to ensure billing accuracy.
• Follow up on quotes and projects to help secure orders and support business growth.

Qualifications & Skills:

• Minimum of four years’ experience in customer account management, preferably in a manufacturing environment; a four-year college degree is preferred.
• Excellent communication skills, both on the phone and in writing, with the ability to build strong relationships.
• Proficiency with Enterprise Resource Planning (ERP) software (e.g., PeopleSoft) and Customer Relationship Management (CRM) software (e.g., Salesforce).
• Strong problem-solving skills and the ability to evaluate and meet customer needs effectively.
• Ability to work collaboratively with diverse teams and manage multiple priorities.

Why Join Us:

This is an exciting opportunity for a proactive, hands-on professional to join a dynamic team and make a meaningful impact on customer satisfaction and operational success.

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