Key Responsibilities:
- Platform Administration & Optimization
o Install, configure, upgrade, and maintain MicroStrategy environments across on-premises and cloud (AWS) platforms.
o Monitor system health, analyze logs, and proactively resolve issues to ensure optimal performance and availability.
o Benchmark systems, identify and address bottlenecks in hybrid environments, and implement best practices for scalability and reliability.
o Automate routine administrative tasks using shell scripting, Python, Ansible, or Terraform.
- Cloud & Integration
o Manage and support MicroStrategy deployments in AWS (including Customer Managed Cloud, EKS, Redshift, Aurora Postgres, and QuickSight).
o Oversee integration with Power BI, supporting report delivery and cross-platform data flows.
o Collaborate with Platform, Database engineers, and infrastructure teams to provision, secure, and optimize new database technologies.
- Security & Compliance
o Implement and manage robust security models, including LDAP/Active Directory integration, user role creation, and project-level access controls.
o Ensure compliance with enterprise security guidelines and participate in audits as required.
- Incident Response & Support
o Respond to high-priority production incidents, perform root cause analysis, and drive resolution across teams.
o Provide deployment, upgrade, and troubleshooting support for multiple enterprise projects, maintaining required service levels.
- Collaboration & Communication
o Work effectively in fast-paced, multi-tasking enterprise and virtual environments.
o Partner with business, analytics, and engineering teams to deliver secure, governed, and high-performing BI solutions.
o Document system configurations, procedures, and operational guidelines.
- 5+ years of hands-on experience administering and supporting MicroStrategy environments.
- 5+ years of experience with Power BI, including report setup and workspace management.
- Strong experience with AWS cloud services (e.g., QuickSight, EKS, Redshift), and automation tools (Ansible, Terraform).
- Proficiency in Linux/Unix environments, including shell scripting, SQL, and PL/SQL.
- Deep understanding of MicroStrategy architecture, security, and administration tools (Developer, Object Manager, Command Manager, Workstation).
- Experience with MicroStrategy Customer Managed Cloud and AWS QuickSight is highly desirable.
- Excellent communication, debugging, monitoring, and troubleshooting skills.
- MicroStrategy and AWS certifications are a plus.
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