Job Description

About the job

UX Researcher – Contract Opportunity

Location: Remote

Contract: Long-term contract. 9 months+

Contact: charley.may@forsythbarnes.com

We’re currently working with our client in the retail pet space where they are dedicated to delivering exceptional customer experiences, supporting animal welfare, and fostering community impact. With a distributed team and multiple locations, this client champions a people-first culture and continuous improvement, aligning incentives with measurable business outcomes.

We’re looking for a UX Researcher to join a collaborative in-house UX team and make an immediate impact across digital experiences (web & mobile).

This position is all about turning user insights into action. You’ll lead discovery research, influence product direction, and help shape engaging, data-driven customer experiences—especially in areas like AI, personalization, and customer engagement.

Key Responsibilities:

• Own end-to-end discovery research: design, execute, analyze, and synthesize findings into actionable recommendations tied to business impact
• Conduct mixed-method research (usability testing, interviews, surveys, competitive analysis)
• Use tools like UserTesting and ContentSquare for behavioral insights and session analysis
• Collaborate in cross-functional trios (UX, Product, Engineering) to shape MVPs and roadmaps
• Deliver clear, compelling stakeholder presentations (Figma/FigJam) up to executive level
• Lead design validation & prototype testing, defining success metrics pre- and post-launch
• Contribute to UX research best practices, templates, and documentation
• Manage multiple projects simultaneously while aligning stakeholders and timelines

Key Skills & Experience:

• Strong experience conducting usability testing and user research (qual + quant)
• Proficiency with tools like Figma, FigJam, UserTesting, ContentSquare
• Ability to translate insights into clear product and design recommendations
• Experience working closely with UX/UI designers, Product Managers, and Engineers
• Background in Retail or eCommerce is highly preferred
• Excellent communication skills with the ability to influence stakeholders

If you’re interested or know someone who might be a great fit, feel free to reach out or apply directly.

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