Position Overview
A Technician is responsible for the set up and operation of basic / small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager Operations Director or Director Event Technology.
Key Job Responsibilities
Equipment Operation
Ensures a flawlessly executed event through accurate and timely setup operation and breakdown of basic audiovisual equipment as listed in the technical qualifications section.
Customer Service
Strives to exceed the expectations and needs of internal and external customers.
Maintains a positive relationship with all clients through effective communication.
Meets with guests on site to ensure that their needs are met and the equipment setup is working properly.
Monitors events and checks in on customers throughout the day.
Understands and fosters the hotel/client relationship.
Technical Ability
Understands the technical aspects of the job and demonstrates basic operational ability to troubleshoot and problem solve with equipment and software issues.
Handles equipment challenges and changes in a timely and professional manner.
Systems Knowledge
Understands company processes follows procedures and completes systems entry and paperwork accurately.
Uses the equipment sheets to determine the equipment scheduled for set up and for strike. Interacts with other staff and outside vendors for equipment.
Increases revenue by utilizing floor up-selling techniques.
Works with clients to finalize invoices.
Completes order entries in Navigator as needed.
Job Qualifications
High School Diploma required. Associates degree is preferred.
External applicants must meet/validate and achieve/complete all training and certifications required for this position within 60 days of start date. For technical external requirements view our career path at and career path or the direct link below â Internal applicants must meet/complete all training and certification requirements as determined by Encores Global Learning Training Program in their current position and for the position they are applying to. Navigate to Connect HR Recruiting and Internal Employee Resources to review technical requirements.
1 year of customer service or hospitality experience is preferred.
1 year of audio-visual experience or equivalent in an educational environment is preferred.
A valid drivers license is required for team members that may operate Company vehicles.
Additional DOT requirements may need to be met if applicable.
Must be able to lift 50 lbs.
Competencies
Deliver World Class Service
Hospitality
Ownership
Do The Right Thing
Instills Trust
Safety Conscious
Drive Results
Action Oriented
See The Big Picture
Tech Savvy
Value People
Communicates Effectively
For more information on our Competency Group refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL Link ( Requirements
Team members must be able to meet the physical demands outlined below to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The frequency options are defined as: Continuously Frequently Occasionally and Never.
Sitting: 2-3 Hours
Standing: 4-5 Hours
Walking: 4-5 Hours
Stooping: 2-3 Hours
Crawling: 2-3 Hours
Kneeling: 2-3 Hours
Bending: 2-3 Hours
Reaching (above your head): 2-3 Hours
Climbing: 0-1 Hours
Grasping: 4-5 Hours
Lifting Requirements
0 - 15 lbs:* Continuously
16 - 50 lbs*: Frequently
51 - 100 lbs: Occasionally
Over 100 lbs: Occasionally
Carrying Requirements
0 - 15 lbs*: Continuously
16 - 50 lbs*: Frequently
51 - 100 lbs: Occasionally
Over 100 lbs: Never
Auditory/Visual Requirements
Close Vision: Continuously
Distance Vision: Continuously
Color Vision: Frequently
Peripheral Vision: Occasionally
Depth Perception: Frequently
Hearing: Continuously
Pushing/Pulling Requirements
0 - 15 lbs*: Continuously
16 - 50 lbs*: Frequently
51 - 100 lbs*: Frequently
Over 100 lbs: Occasionally
Note: The physical requirements marked with an asterisk () indicate activities performed without assistance.*
Team members must be able to meet the physical demands above in order to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work Environment
Hotel
Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days evenings weekends and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.
The above information on this description is not necessarily an exhaustive list of all responsibilities duties skills efforts requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job management reserves the right to revise the job or to require that other or different tasks be performed as assigned.
Required Experience:
IC
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